Becoming A Successful Univeristy Student Coach

Job Type: Full-time, Non-Exempt
Position Summary: The Student Success Coach is responsible for providing student support to American College of Education’s Doctoral, Masters, and Certificate students. This position will be directly responsible for retention and outreach of an assigned student population and will work collaboratively with Enrollment, Admissions, Registration, and Academics to ensure all questions or concerns are addressed.
*All applicants who wish to be considered, must complete a full employment application through our careers page at https://www.ace.edu/about/careers*
Responsibilities:

• Provide student support throughout the student life-cycle from Enrollment through Graduation
• Provide Tier 1 technical support
• Maintain proactive contact strategy to provide necessary program information
• Educate students on how to avoid future problems and serve as a contact for status updates
• Maintain knowledge of programs offered, policies and processes to support the student life-cycle
• Manage at-risk students and provide outreach and support

Best Practices:

• Fluent in all aspects of operating a college in a fast-paced environment.
• Trustworthy and collaborative work style.
• Excellent analytical skills to help improve decision making.
• Highly motivated - consistently produces a high volume of quality work.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Exceptional Aptitude.
• Intellectual Curiosity.
• Approachable Demeanor.

Core Competencies:

• Proven ability to work independently with limited supervision and with other department personnel.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Qualifications &Education Requirements:

• Bachelor’s Degree
• Experience in helping students in the Nursing/Healthcare sector
• Some customer service experience preferable.
• Excellent presentation skills both verbal and written.
• Ability to develop professional rapport with students.
• Ability to multi-task and meet deadlines: displays high level of accuracy.
• Knowledge of MS Office: Word, Excel, and Outlook.
• Knowledge of Campus Management products, strongly preferred.

Diversity:
At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. While a necessary precondition, diversity is in and of itself, insufficient. To create and maintain a truly inclusive learning community, we must strive to make all feel equally valued. We may celebrate diversity, but we “live” inclusion.
PHYSICAL DEMANDS:
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform work consistent with an online, virtual environment.
ADDITIONAL NOTES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities.
ACE is an Equal Opportunity Employer.