Educational Abilities The Involves A Real Modren School

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time clerical experience.

OR

One year of experience as an Eligibility Clerk with the State of Tennessee.

Other Requirements:

Necessary Special Qualifications:Applicants for this class must:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under immediate supervision, performs eligibility-related paraprofessional work of routine difficulty; and performs related work as required.

Distinguishing Features: An employee in this class assists Eligibility Counselors in case management activities and learns the rules and regulations necessary to determine eligibility for monetary benefits and social services. This class differs from Eligibility Clerk in that an incumbent of the latter performs eligibility-related clerical duties which follow prescribed and well-established procedures. This class differs from Eligibility Counselor 1 in that an incumbent of the latter performs work of greater scope and complexity to determine needed social services and eligibility for these services.

Competencies (KSA's):

Competencies:

• Dealing with Ambiguity
• Problem Solving
• Organizing
• Time Management
• Written Communications
• Compassion
• Customer Focus
• Listening

Knowledge:

• Basic arithmetic applications
• Basic computer knowledge
• Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Basic office skills such as word processing and managing files and records
• Basic principles for providing customer service

Skills:

• Active learning
• Active listening
• Basic Computer Skills
• Basic customer service skills
• Basic mathematical skills
• Communicating effectively as appropriate for the needs of the audience
• Critical thinking, problem-solving, and decision-making
• Reading Comprehension-Understanding written sentences and paragraphs in work related documents
• Service Orientation-Actively looking for ways to help people
• Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do
• Time management

Abilities:

• Deductive Reasoning-Applies general rules to specific problems to produce answers that make sense
• Flexible and adaptable in various situations and environments
• Inductive Reasoning-Combines pieces of information to form conclusions
• Multi-Tasking
• Number Facility-Ability to add, subtract, multiply, or divide quickly and correctly
• Oral Comprehension-Understands information and ideas presented
• Oral Expression-Communicates information and ideas so others will understand them
• Perceptual Speed-Accurately compares similarities and differences
• Performs simple office tasks
• Retains information
• Selective Attention-Concentrates on tasks over a period of time without being distracted
• Speed of Closure-Ability to quickly make sense of, combine, and organize information
• Works as part of a team